How can we help you?

Need Financial Assistance?

If you are facing financial difficulty and have trouble paying your mortgage, there may be different options available to you depending on your situation. We will work with you to find the right option for your circumstances. Learn More

Disaster Resources

Disaster Resources

Find help if you have been impacted by a disaster. Search Now

Options to Avoid Foreclosure

Options to Avoid Foreclosure

Are financial challenges impacting your ability to make your mortgage payments? Resources are available. Learn Your Options

Counseling

Counseling

Use our locator or call (800) 569-4287 to find job search and employment services, utilities assistance, and credit counseling in your area. Search Now

Contact Us

Our goal is to provide 24/7 access to your loan information.

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Account Access or Technical Support


Recently transferred?

Find my loan

To recover your account:

Reset my password

Unlock my account

For other issues:

Call our 24 hr virtual account access helpline at 1-628-218-7300 or email support@rosegate-help.zendesk.com

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General Servicing or Mortgage Issues


To access your loan information:

Call our Automated Loan Information System from any touch-tone phone 1-855-835-7334

Email Address: support@rosegateservicing.com

Call: 1-855-835-7334

Hours of Operation:

Monday - Friday: 8:30 a.m. - 8:00 p.m. ET

Saturday: 9:00 a.m. - 3:00 p.m. ET

Rosegate Mortgage powered by ServiceMac

9726 Old Bailes Rd, Suite 200 Fort Mill, SC 29707

Rosegate Mortgage powered by ServiceMac

Overview of the Roles and Relationship: Rosegate, ServiceMac, and HavenWallet™

Rosegate: Provides some services for ServiceMac, the servicer of your loan, and they can assist you in looking at mortgage opportunities.

ServiceMac: Your mortgage servicer that processes payments, manages escrow, performs default management, and maintains day-to-day servicing tasks for your loan.

HavenWallet™: The technology platform powering this website, providing a single place for you to manage your mortgage online.


Need assistance?

ServiceMac

Visit NMLS Consumer Access Website: www.nmlsconsumeraccess.org NMLS ID: 1687766

This website is not authorized by the New York State Department of Financial Services. We do not conduct origination related business through this website. No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this website, including, but not limited to, advertisement of origination activity, loan products and mortgage terms, or soliciting, processing and collecting consumer information or offering fulfillment services.

First American Mortgage Solutions, LLC, and its affiliates, make no express or implied warranties respecting the information presented and assume no responsibility for errors or omissions. First American and ServiceMac are registered trademarks or trademarks of First American Financial Corporation and/or its affiliates.

© 2025 First American Financial Corporation and/or its affiliates. All Rights Reserved.

© 2025 ServiceMac, LLC. All rights reserved.

Equal Housing LenderAccredited Better Business

HavenWallet™

Insurance services offered through Haven Servicing Insurance Solutions, LLC (CA resident license #6009179). You aren’t required to purchase homeowners insurance through us in order to access home loan offerings.